Do you ship Worldwide?
We only offer shipping to countries in the EU.
Shipping outside the EU please contact: firstname.lastname@example.org
Please only use a valid home or office address. We DO NOT ship to packing stations.
What are the shipping times?
It depends where you are but normally standard delivery takes 3-7 working days within European Union (EU).
Due to the COVID, shipping times may vary.
What are the shipping prices?
Your shipping costs depend on your location and size of the parcel. Standard shipping is around 4-10€ within the EU.
How do I return my order?
You have the right to return your order within 14 days of receipt. The customer has to pay the return shipping fee.
In the unlikely event that you received a defective product, please contact us at email@example.com
Can I return for free?
Unfortunately, you can’t. Please note that the customer has to pay the return shipping fee.
Which items are excluded from returns?
Damaged items due to usage are excluded from return and exchange.
We can not accept the return if we receive goods after 14 days of receipt or if they are damaged through use.
Do I get my money back after a return?
We will refund the item price, after we have received and checked your return.
We will refund via the same method of payment that the initial purchase was made.
! We cannot refunded the money if the refund package is damaged, opened or lost on the way!
Can I exchange an item for a different size?
Yes – You only have to pay the shipping fees for the return and resend.
For any further questions please contact us at firstname.lastname@example.org! We will be happy to help you.