Shipping

 

Do you ship Worldwide? 

We offer worldwide shipping from Austria to you.

Please only use a valid home or office address. We DO NOT ship to packing stations

What are the shipping times? 

It depends where you are but normally standard delivery takes 3-7 working days within European Union (EU) and 5-10 business days outside the EU.

Due to the COVID-19 situation, shipping times may vary. 

What are the shipping prices?

Your shipping costs depends on your location and size of the parcel. Standard shipping is around 4-10€ within the EU. 

An additional shipping fee of €19,95 is charged for shipping outside of the EU. 

 

Returns

 

How do I return my order? 

Within 14 days you have the right to return your order.

If you have received a defective product, please contact us at mona@ametou.at

Can I return for free? 

Unfortunately, you can’t.  

Which items are excluded from returns?

Damaged items due to usage are excluded from return and exchange.

We can not accept the return, if we receive goods after the expiry of the period or damaged through use.

Do I get my money back after a return?

We will refund the item price, after we have received and checked your return.

We will refund via the same method of payment the initial purchase was made.

! We can not refund the money if the refund package is damaged, opened or lost on the way! 

 

Can I exchange an item for a different size?

Unfortunately no. We will refund your money and you have to make a new order. 

VINTAGE JEANS JACKET RETURNS 

Within 14 days you have the right to return your order.

Unfortunately we can not refund the costs for the return shipping.

Please note that the Vintage Jackets are second hand and can have used parts. After a quality selection and washing process we tried to fix and remove any kind of stains and little holes. But still be aware that this is or can be  part of a Second Hand or Vintage Jacket item.  

Other Questions?

For any further questions please contact us at mona@ametou.at! We will be happy to help you.

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